First Appointment Guidelines
Please read the following notes for guidance on your first assessment:
Without Veterinary approval we are unable to treat any horse – please ensure that you have contacted your Veterinary Surgeon to give them time to discuss your animal's symptoms prior to our contact.
Approximate duration of appointment is 1 hour minimum.
It may be necessary to confirm the time of your appointment nearer the scheduled date. Please note all times given are approximate. Whenever possible we will try to contact you should we be delayed due to unforeseen circumstances.
The horse must be held by his owner or a competent handler/adult nominated by the owner.
Make sure that your horse is dry and clean.
Your first appointment will require you to give us full details of the horse history etc. Please give this some thought in advance, checking on any relevant dates, etc. Please leave written details if you are unable to be present at the appointment.
Please have all tack immediately to hand.
Provide the right facilities for the best service. We are likely to need to see your horse trotted up and lunged. Ridden if necessary so a flat, hard surface where the horse can be stood up and run up in hand is required. Make sure there is a stable or some form of shelter with a flat dry surface where the horse can be treated. A muddy field is not an adequate environment to perform a safe and effective treatment.
A minimum of 2 days off will be required after treatment – please check your diaries!
It is the role of your Insurance Company to reimburse you for fees that you have already paid and not to reimburse us direct. Regardless of any insurance cover, you as owner remain responsible for prompt and full settlement of our fees at the time of treatment.
The travel or call out fee can only be shared between clients treated on the same yard.
Download printable guidelines:
